Terms and Conditions

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Acknowledgment and acceptance of Terms and Conditions
Please note that by accessing, using or browsing this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability ("Terms and Conditions"). PW Supplements reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the website, you acknowledge that you have read and understood these Terms and Conditions.
 
Images and Pricing
Please note that whilst every effort is made to accurately portray the items shown on the website, variations may occur. All images represent an accurate portrayal of its stock at time of publishing, but are subject to change without notice. All care is taken to ensure that pricing is current and accurate at time of upload, however we take no responsibility for typographical errors. Any incorrect pricing will be immediately corrected upon notification.
In cases where the product you ordered is then discounted through promotion (after your purchase) we cannot refund the difference between your original order price, and the new discounted price. 

Product Descriptions
We attempt to be as accurate as possible. However, PW Supplements does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered is not as described, your sole remedy is to notify within 24 hours from receiving the product and return it in unused condition. If for some other reason the customer would like to return the product the customer is obligated to notify us within 5 working days.

All information supplied has NO WARRANTY whatsoever.
Information and statements are not intended to diagnose, treat, cure, or prevent any disease. No warranty is made that any information on or linked to this site is complete and/or accurate.  We are not nor do we claim to be health care professionals, therefore please consult your doctor before taking any supplements, especially if you have any existing medical conditions. PW Supplements will not be liable for any outcomes, loss and damages from using any information or products whatsoever on or linked to this website.

Children
PW SUpplements does not sell products for purchase by children. We may sell children's products for purchase by adults. If you are under 18, you may use our website with the involvement of a parent or guardian.

Our right of cancellation
If for reasons beyond our reasonable control, including but not limited to an inability or failure on the part of the manufacturers or suppliers of the goods to supply the goods to us, we are unable to supply the goods to you, we may cancel the agreement at any time before the goods are delivered by giving notice to you. We shall promptly repay to you any sums paid by you or on your behalf under or in relation the agreement. We shall not be liable for any other loss or damage whatever arising from such cancellation.
 

Ordering Procedure

Once an order has been paid for it can not be amended in any way. If you decide you do not want any items you have ordered or have chosen the wrong product you are able to return the items at your cost within 14 Days of invoice, in new condition with all original packing material.

 

 

 

Automatic Information: We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we sometimes use "cookies," and we obtain certain types of information when your Web browser accesses our website.

What are Cookies?
Cookies are alphanumeric identifier text files that we transfer to your computers hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits.

E-mail Communications?
To help us make e-mails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, and order confirmations. If you do not want to receive e-mails from us, other than order notifications and receipts, please notify us in the additional information section of your order form.

How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide to us for purchasing of our products or services. It is important for you to protect against unauthorized access to your password and to your computer.
We are not involved in the selling, trading or alternative unauthorised use of personal information. We promise that we will not pass on any of your personal details to any other organisations.


Returns Policy
You the customer must contact us within 5 working days if your parcel has not been received within the allocated shipping time for your destination. If you do not and the parcel is returned to us you will be required to pay for a second shipping charge at full cost.

If for any reason at all you simply change your mind and wish to have you order refunded you will be charged a £4 refund transaction fee plus the cost of shipping if we have already sent it out you.

How we operate: PW Supplements is mainly a dropship business but we also keep a limited amount of stock available for local delivery. The operational address is Mossheights Ave, Glasgow. G522TX.

Our supplier is PowerBody.eu and any orders placed on our site is then replicated through theirs. As such, we have mirrored and aim to act in accordance with their shipping info and policies

Should you wish to make a claim relating to your product i.e. damaged in transport, incorrect goods sent etc. This must be done within 24 hours of receiving your goods by email. After confirming any claim we shall promptly re-supply the goods or credit your account in full. Any cost for the re-shipping of product shall be the responsibility of PW Supplements. No additional charges shall be the responsibility of our customers.

Non-defective products can be returned within 14 Days after shipment, in new condition with all original packing material and invoice/receipts for a refund minus the original shipping cost we paid to ship the product to you. The restocking fee and shipping charge will not be applicable in the event an incorrect item was shipped.

All items purchased from PW Supplements are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
 

Product Exchange
We will gladly exchange our products, providing they are returned within 14 days of shipment and are in the same condition which they left. The costs for the shipping to return the parcel to PW Supplements, will be covered by the customer and the costs for the replacement to be sent out would also need to be covered by the customer.
 

Delivery Time
PW Supplements does not take any responsibility for any other loss an order undelivered on time may cause.
 

Complaints Procedure

At PW Supplements our aim is to provide a high level of service at all opportunities. Our customers feedback is very important to us and helps to ensure we are constantly meeting their needs.

If for whatever reason you are unhappy about the service you have received and would like to complain to us then we will be more than happy to deal with your request.
We aim to handle complaints quickly, effectively and in a fair and honest way. We take all complaints seriously and use valuable information from investigating to help us improve the service we provide. We treat all complaints in confidence.
All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements. 

Please ensure that you give as much detail as possible when making the complaint so that we are able to assist you as best possible.